Independent Review Resource
What Australians Really Think About Petsy Pet Insurance
Aggregated from Trustpilot, ProductReview.com.au & Google
Petsy Pet Insurance: An Independent Overview
Petsy is an Australian pet insurance provider headquartered in Sydney, covering dogs and cats across the country. With over 500 verified reviews aggregated across major consumer platforms, Petsy consistently ranks among the highest-rated pet insurers in Australia — holding a 4.9 out of 5 on ProductReview.com.au from more than 312 reviews, and a 4.6 on Trustpilot from 114 reviews.
This site aggregates publicly available customer feedback to give prospective pet owners an honest, unfiltered picture of what it is like to be a Petsy customer — including the small number of negative reviews and what they actually mean in context.
What Reviewers Mention Most
Selected Customer Reviews
View all reviews →Fantastic insurance company
"We've been with Petsy for 3 years now for both our dogs and they are fantastic! Cannot fault them! We have lodged multiple claims over the years and always experienced an easy, carefree process. They make it super easy to lodge a claim and our claims have always been approved within a few days and the money back in our account within the week. We have never had a claim questioned or refused."
Exceptional — worth every cent
"I've been with Petsy for about 3 years and have always found them to be exceptional. They are on the more expensive side but the process for creating the claims is very easy — it probably takes me less than a minute — and the payouts are usually within a couple of work days, always without hassle. My cat has had some larger issues including hyperthyroidism requiring substantial treatment. The process for claiming all of these has been the same and I've never had an issue."
No hidden traps in the fine print
"I've been with Petsy pet insurance for over 6 years now and have just insured my third pet with them. You won't get caught out with this coverage like others. Trust me, I've been with others and have got caught out with fine print. Fast claims, good customer service. Fair prices. In fact you get what you pay for when it comes to insurance."
Surgery claim covered without any issues
"My dog has been covered by Petsy for almost 3 years. Recently he needed surgery to correct his rear kneecaps and alignment problems. I put in a claim which was covered without any issues. A few days after surgery my dog became unwell and needed a veterinary appointment — all sorted, the total amount was covered. Along the process Petsy kept me informed, which was great."
Processed our claim very quickly — no fuss
"Petsy is our first ever pet insurance and they will be our last! Our beautiful kitten had an accidental poisoning at 5 months old resulting in an emergency vet stay and ongoing blood tests leaving us out of pocket over $4,000. Petsy was easy to communicate with and processed our claim very quickly. There was no fuss or arguing, everything was done quickly and professionally."
Three pets insured — outstanding service
"I found Petsy from Costco last year and have now three of our pets with Petsy. The claims are super simple, they take care of everything and even follow up to ensure all is okay. The service is outstanding and I know why our vet says they are the best pet insurance."
Why Do Some People Leave Negative Reviews?
Across all platforms, negative reviews of Petsy represent fewer than 3% of total feedback. The overwhelming majority of complaints — when examined closely — relate to a single topic: pre-existing conditions.
Under Australian insurance law, all pet insurers are permitted to exclude conditions that were present, treated, or noted in veterinary records before the policy start date. This is not unique to Petsy — it applies to every insurer in the market. What distinguishes Petsy is that they offer an upfront pre-existing condition assessment, which gives customers clarity about what is and is not covered before they ever need to make a claim.
The second most common complaint involves waiting periods for certain types of coverage, such as dental care. Again, waiting periods are standard industry practice and are disclosed in the Product Disclosure Statement. Reading the PDS before purchasing any insurance product is strongly recommended.
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