"We've been with Petsy for 3 years now for both our dogs and they are fantastic! Cannot fault them! We have lodged multiple claims over the years and always experienced an easy, carefree process. They make it super easy to lodge a claim and our claims have always been approved within a few days and the money back in our account within the week. We have never had a claim questioned or refused."

"I've been with Petsy for about 3 years and have always found them to be exceptional. They are on the more expensive side but the process for creating the claims is very easy — it probably takes me less than a minute — and the payouts are usually within a couple of work days, always without hassle. My cat has had some larger issues including hyperthyroidism requiring substantial treatment. The process for claiming all of these has been the same and I've never had an issue."

"I've been with Petsy pet insurance for over 6 years now and have just insured my third pet with them. You won't get caught out with this coverage like others. Trust me, I've been with others and have got caught out with fine print. Fast claims, good customer service. Fair prices. In fact you get what you pay for when it comes to insurance."

"My dog has been covered by Petsy for almost 3 years. Recently he needed surgery to correct his rear kneecaps and alignment problems. I put in a claim which was covered without any issues. A few days after surgery my dog became unwell and needed a veterinary appointment — all sorted, the total amount was covered. Along the process Petsy kept me informed, which was great."

"Petsy is our first ever pet insurance and they will be our last! Our beautiful kitten had an accidental poisoning at 5 months old resulting in an emergency vet stay and ongoing blood tests leaving us out of pocket over $4,000. Petsy was easy to communicate with and processed our claim very quickly. There was no fuss or arguing, everything was done quickly and professionally."

"I found Petsy from Costco last year and have now three of our pets with Petsy. The claims are super simple, they take care of everything and even follow up to ensure all is okay. The service is outstanding and I know why our vet says they are the best pet insurance."

"I've been with Petsy Pet Insurance for three years now, and I couldn't be happier with their service. Every interaction — whether submitting a claim or reaching out with a question — has been seamless and genuinely pleasant. What really sets them apart is how kind, empathetic, and helpful their team is. It's rare to find that kind of compassion in the insurance world, but with Petsy, it's consistent."

"I got a new puppy and did some research and found Petsy. He started having gait issues and we went to see a neurologist at SASH. I didn't expect Petsy would cover his costs of the MRI and analysis, as we had just made one monthly premium payment — and to my surprise they covered most of it and were so friendly and helpful. Very supportive for us during a difficult time."

"We used to be with Medibank and we got caught out with the 'per condition' excess and limits. My husband found Petsy through Costco and they have no limits that will catch us out. Made a small claim and are very happy with switching."

"Just made what must've been our 6th claim for an ongoing skin condition. Payment made to the vet so I just pay the difference. Super quick turnaround and just wholesome and human customer support. Love Petsy and their team."

"Very happy with Petsy. Received a pre-existing assessment which not all pet insurance companies provide. This means they obtain vet notes which aren't always disclosed to the client. Made a claim recently and it was paid within 2 days. Highly recommend."

"Petsy is super simple to use. I've never had any trouble with lodging a claim for my dog. The website is easy to understand and the emails I receive in response come quickly and are genuinely polite. I have no complaints whatsoever! They're good value for money. I've been with them for almost two years now and plan to stay with them forever."